How do I access my data, see analytics and understand my metrics as a hospital admin user?
The GV Comm dashboard analytics provide you with:
- Generated revenue
- Number of appointments
- Client information
- Number of new customers
- Number of chats/messages
- And so much more!
See below on how to access your analytics and understand the metrics in GV Comm.
Analytics: Data, revenue, number of appointments, clients, etc.
Metrics: Explains the formula behind each analytic/how we gather information for analytics.
GV Comm Analytics
- Login and click on the analytics icon
- Select date range
- View key metrics on the top banner
- View breakdown of generated revenue
*Please note, if you’re a corporate hospital, you’ll have a feature to compare your analytics at each location.
GV Comm Metrics
|
Metrics |
Product Type |
Details |
|
Telemedicine Revenue |
Telemedicine |
Sum total amount of successful payment done for telemedicine related services (the payment of the transaction is completed by GuardianVets), including:
|
|
GV-Triage Revenue |
Triage |
= Number of appointment recommendation or scheduled by GV-Triage team * average transaction size (the payment of the transaction is completed by hospital) |
|
Total Revenue Generated |
Telemedicine & Triage |
= Telemedicine revenue + GV-Triage revenue |
|
New Clients |
GV-Triage |
= the number of pet owner that TV-Triage team referred to the clinic, that they are new to the clinic or are a returning customers (have not visited the clinic in over 12 months) |
|
Consultations |
GV-Triage |
= Number of cases handled by the GV-Triage team for the Hospital |
|
Scheduled Appointments |
Telemedicine |
= Number of appointments recommended to be scheduled or booked by GV-Triage |
|
ER Referrals |
GV-Triage |
= Number of cases referred via GV-Triage to the ER |
|
Top Performing DVMs |
Telemedicine |
= List of Top 10 DVM’s based on number of consultations and revenue generated |
|
App Statics - Users in App |
Telemedicine |
= Total number of pet owner that created an account via the GuardianVets app |
|
Telemedicine Feedback DVM |
Telemedicine |
= List of feedback forms pet owners submitted about the telemedicine consultation |
|
Calls Volume |
GV-Triage |
= Calls bucketed on a hourly and daily basis |
|
Average Feedback- Help Rating |
GV-Triage |
= Sum total of help rating / number of feedback |
|
Average Feedback- Service Rating |
GV-Triage |
= Sum total of service rating / number of feedback |
|
Average Feedback- Interactions Rating |
GV-Triage |
= Sum total of interaction rating / number of feedback |
|
Top Complaints |
GV-Triage |
= Top 10 complaints reported by Pet Owner during a Triage consultation |
|
Appointments |
GV-Triage |
= Total number of Appointments in system which are booked via GV services |
|
Calls |
GV-Triage |
= Total number of calls forwarded to GV-Triage |
|
Upcoming Appointments |
Telemedicine & GV-Triage |
= Total number of appointments scheduled for upcoming dates |
|
Check-Ins |
Telemedicine |
= Total number of check-ins completed |
|
Consultations by Type |
GV-Triage |
= Number of GV-Triage consultations segregated by type, such as pet owner was scheduled to an appointment or referred to ER |
Comments
0 comments
Please sign in to leave a comment.